03 · How we host
Five hours. Every changeover.
Guests arrive to a lit stove, made beds and a full kettle. This is the standard every home gets between checkout and check-in.
The turnover standard
Six checks before every arrival.
11:00
Guests out, keys back
We meet the guests, take the keys and walk the home with the checklist.
11:40
Linen stripped, beds made
Hotel linen, laundered in Fort William, pressed and checked for marks.
13:10
Fire laid
Logs, kindling and a fire guard. Stoves are swept every season.
14:20
Kitchen reset
Fresh milk, local bread, coffee and a full kettle on the hob.
15:20
Photos sent to owner
Six photos of the finished home reach the owner before guests arrive.
15:55
Lights on for arrival
Lamps on, heating up, door code tested. Then we leave it to them.
On arrival
What guests find. What we ask.
Welcome pack
In every home
Fire guard and logs
By the stove
Local bread, milk, coffee
In the kitchen
Midge spray and a torch
By the door
Walks map, marked up
On the table
Wifi card
On the fridge
Drying room
Through the hall
House rules
Short list
Check-in
From 16:00
Checkout
By 11:00
Quiet after
22:00
Dogs
On request
Parties and events
Not in our homes
Stoves
Guard on, door shut
Guest line · 24/7
One number. Someone answers.
Locked out, no hot water, a wrong turn on the single-track road: call the guest line and a person at the desk in Fort William picks up, day or night.
For owners
Your home, hosted like this.
Every home on our board gets the same five hours between guests.